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Tuesday, May 6, 2014

If My Phone Gets Replaced Under Warranty, Will It Get Upgraded?

If My Phone Gets Replaced Under Warranty, Will It Get Upgraded?


Dear Lifehacker,I have an iPhone 4s, and the contract doesn't end until April 2015. If Apple stops making the iPhone 4s when the "iPhone 6″ comes out later this year, can still I get a replacement if the phone stops working under warranty? Will I get upgraded to a 5?


Thanks,

Old Phone Buyer


This post originally appeared on Lifehacker Australia.


Dear OPB,

If your phone is still under warranty, the carrier or manufacturer will repair or replace your phone if it stops working. (Note that this doesn't cover damage due to you dropping it unless you have insurance!) So if your iPhone 4s stops working between now and next April, you're entitled to a repair or—if the issue is unfixable—a replacement.


If that was to happen and the iPhone 4s couldn't be repaired or replaced with a refurbished, equivalent model, then you would be supplied with the nearest equivalent model. In Apple's current range, that's actually the iPhone 5c. But again, they'd only do that if store you went to were out of stock of refurbished 4s phones. The same goes for Android phones as well: they'll give you a refurbished version of the phone you have, unless it's out of stock.


Bottom line? If you're under warranty (or insurance), you can expect your phone to be fixed or replaced if problems arise, but it's rarely going to be an opportunity to score a free upgrade. It's happened before, but I wouldn't get my hopes up.


Cheers,

Lifehacker


Photo by Simon Yeo.


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